Frequently Asked Questions
Everything you need to know about our premium home textiles and ordering process.
Can I order fabric samples before committing to a large purchase?
Yes, we highly recommend ordering swatches to feel the texture and see the colors in your home lighting. Samples can be ordered directly from each product page for a small fee.
How is the fabric shipped to prevent wrinkling or damage?
Most orders are shipped on high-quality cardboard bolts or rolls to prevent permanent creasing. Smaller orders may be carefully folded and placed in protective, moisture-resistant packaging.
What is your return policy for cut-to-measure fabrics?
Because fabric is cut specifically to your requested length, we cannot accept returns unless the item is defective or damaged upon arrival. We encourage ordering samples first to ensure satisfaction.
Are your fabrics suitable for upholstery and heavy-duty use?
We offer a wide range of 'Double Rub' rated fabrics designed for upholstery. Please check the product specifications for the durability rating to ensure it meets your project requirements.
Do you offer wholesale pricing for interior designers or bulk orders?
Yes, we provide trade discounts for industry professionals and bulk pricing for orders over 50 yards. Please contact our support team to set up a professional account.
How should I care for and clean my new fabrics?
Care instructions vary by material. Every product listing includes specific guidelines for machine washing, dry cleaning, or spot treating to help maintain the longevity of your home textiles.